/* Member Experience Hub — Storyboard (dense enterprise) */
:root{
  --bg:#eef1f4; --panel:#fff; --rail:#fff;
  --ink:#1b2530; --ink2:#3b4652; --muted:#68737f; --faint:#9aa4ae;
  --line:#e3e7eb; --line2:#d3d9df; --rule:#eceff2;
  --accent:#15654e; --accent2:#1c7a5e;
  --done:#1f7a4d; --booked:#245ea6; --blocked:#bd2f24; --waiting:#a5670f; --idle:#8b96a1;
  --zebra:#fafbfc;
}
*{box-sizing:border-box}
html,body{margin:0}
body{background:var(--bg);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;font-size:12px;line-height:1.4;-webkit-font-smoothing:antialiased}
.mono{font-variant-numeric:tabular-nums;font-feature-settings:"tnum"}
.u{font-size:9.5px;font-weight:800;letter-spacing:.09em;text-transform:uppercase;color:var(--faint)}
h1,h2,h3,h4{margin:0}
button{font:inherit;cursor:pointer}
.is-hidden{display:none !important}

/* buttons */
.btn{display:inline-flex;align-items:center;gap:6px;height:27px;padding:0 11px;border-radius:4px;border:1px solid var(--line2);background:#fff;color:var(--ink2);font-size:11.5px;font-weight:700;white-space:nowrap}
.btn:hover{background:var(--zebra);border-color:#bcc4cc}
.btn.pri{background:var(--accent);border-color:var(--accent);color:#fff}
.btn.pri:hover{background:var(--accent2)}
.btn.sm{height:24px;padding:0 9px;font-size:11px}
.btn.lg{height:38px;padding:0 18px;font-size:13px;justify-content:center}
.btn svg{width:13px;height:13px}
.btn:disabled{opacity:.6;cursor:default}

/* login */
.login-view{min-height:100vh;display:grid;place-items:center;padding:24px;background:linear-gradient(160deg,#12211c,#1b3128)}
.login-panel{width:min(430px,100%);padding:30px 30px 26px;background:#fff;border:1px solid var(--line2);border-radius:8px;box-shadow:0 20px 50px rgba(10,20,15,.3)}
.login-panel .eyebrow{margin:0;color:var(--accent);font-size:10px;font-weight:800;letter-spacing:.12em;text-transform:uppercase}
.login-panel h1{margin-top:8px;font-size:24px;font-weight:770;letter-spacing:-.01em}
.login-copy{margin:10px 0 0;color:var(--muted);line-height:1.5;font-size:13px}
.login-form{display:grid;gap:12px;margin-top:22px}
.auth-status,.auth-error{margin:0;font-size:11.5px;line-height:1.45}
.auth-status{color:var(--muted)}
.auth-error{padding:9px 11px;border:1px solid #f0cfca;border-radius:4px;color:#a02a20;background:#fbe9e7}

/* global top bar */
.top{display:flex;align-items:center;justify-content:space-between;gap:14px;height:42px;padding:0 12px;background:#12211c;color:#dfe8e3;border-bottom:1px solid #0d1a15}
.top .brand{display:flex;align-items:center;gap:8px;font-weight:700;font-size:12.5px;white-space:nowrap}
.top .brand .mk{display:grid;place-items:center;width:22px;height:22px;border-radius:3px;background:var(--accent2);color:#fff;font-weight:800;font-size:10px}
.memberpick{position:relative;flex:1;max-width:420px;display:flex;align-items:center;gap:7px;height:27px;padding:0 9px;border-radius:4px;background:#1e332b;border:1px solid #294a3e}
.memberpick svg{width:13px;height:13px;opacity:.75;color:#9fb3aa;flex:0 0 auto}
.memberpick input{flex:1;min-width:0;background:none;border:0;outline:0;color:#e6efe9;font-size:11.5px}
.memberpick input::placeholder{color:#7f978c}
.mp-results{position:absolute;top:32px;left:0;right:0;z-index:40;background:#fff;border:1px solid var(--line2);border-radius:5px;box-shadow:0 14px 34px rgba(15,25,20,.22);overflow:hidden;max-height:340px;overflow-y:auto}
.mp-item{display:flex;align-items:center;gap:9px;width:100%;text-align:left;padding:8px 10px;border:0;border-bottom:1px solid var(--rule);background:#fff;color:var(--ink)}
.mp-item:last-child{border-bottom:0}
.mp-item:hover,.mp-item.on{background:var(--zebra)}
.mp-item .av{width:24px;height:24px;border-radius:4px;display:grid;place-items:center;color:#fff;font-weight:800;font-size:9.5px;flex:0 0 auto}
.mp-item .nm{font-weight:700;font-size:12px}
.mp-item .mt{font-size:10.5px;color:var(--muted)}
.mp-empty{padding:10px;color:var(--muted);font-size:11.5px}
.top .topright{display:flex;align-items:center;gap:9px;white-space:nowrap}
.top .me{font-size:11px;color:#9fb3aa}
.top .btn.ghost{background:#1e332b;border-color:#294a3e;color:#cfe0d8}
.top .btn.ghost:hover{background:#264034}

/* shell */
.shell{display:grid;grid-template-columns:266px minmax(0,1fr);min-height:calc(100vh - 42px)}

/* member rail */
.rail{background:var(--rail);border-right:1px solid var(--line2)}
.idblock{display:flex;gap:10px;padding:12px;border-bottom:1px solid var(--line)}
.avatar{flex:0 0 auto;width:42px;height:42px;border-radius:4px;display:grid;place-items:center;background:#5d6873;color:#fff;font-weight:800;font-size:15px}
.idblock h1{font-size:15px;font-weight:750;line-height:1.1}
.idblock .sub{margin-top:3px;font-size:11px;color:var(--muted)}
.idblock .sub b{color:var(--ink2);font-weight:700}
.statusline{margin-top:7px}
.pill{display:inline-flex;align-items:center;gap:5px;height:18px;padding:0 7px;border-radius:3px;font-size:9.5px;font-weight:800;letter-spacing:.02em;text-transform:uppercase}
.pill.attn{background:#fbeee0;color:#8a5410}
.pill.ok{background:#e6f2ea;color:#1c6b43}
.pill.blocked{background:#fbe9e7;color:#a02a20}
.kv{display:grid;grid-template-columns:86px 1fr}
.kv>div{padding:7px 12px;border-bottom:1px solid var(--rule);font-size:11.5px;min-width:0;overflow:hidden;text-overflow:ellipsis}
.kv .k{color:var(--muted);font-weight:600;background:#fcfdfe}
.kv .v{font-weight:650;color:var(--ink2)}
.railsec{padding:9px 12px 3px}
.summ{display:grid;grid-template-columns:repeat(2,1fr);gap:1px;background:var(--line);border:1px solid var(--line);border-radius:4px;overflow:hidden;margin:2px 12px 12px}
.summ>div{background:#fff;padding:8px 9px}
.summ .n{font-size:17px;font-weight:770;line-height:1}
.summ .n.warn{color:#b5451f}
.summ .l{margin-top:3px;font-size:9.5px;color:var(--muted);font-weight:600}
.railnav{border-top:1px solid var(--line)}
.railnav .navitem{display:flex;justify-content:space-between;width:100%;text-align:left;padding:8px 12px;border:0;border-bottom:1px solid var(--rule);background:#fff;color:var(--ink2);font-size:11.5px;font-weight:600}
.railnav .navitem:hover{background:var(--zebra)}
.railnav .navitem.on{color:var(--accent);box-shadow:inset 2px 0 var(--accent)}
.railnav .navitem .c{color:var(--faint);font-weight:700}
.railfoot{padding:10px 12px}

/* main */
.main{min-width:0;display:flex;flex-direction:column}
.toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;height:40px;padding:0 12px;background:var(--panel);border-bottom:1px solid var(--line2);position:sticky;top:0;z-index:20}
.tabs{display:flex;height:100%}
.tabs button{height:100%;padding:0 12px;border:0;background:none;color:var(--muted);font-size:12px;font-weight:650;border-bottom:2px solid transparent}
.tabs button.on{color:var(--accent);border-bottom-color:var(--accent)}
.tabs button:hover{color:var(--ink)}
.actions{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.work{padding:12px;display:grid;gap:12px}

/* KPI bar */
.kpibar{display:grid;grid-template-columns:repeat(5,1fr);background:var(--line);border:1px solid var(--line2);border-radius:4px;overflow:hidden;gap:1px}
.kpibar>div{background:#fff;padding:9px 12px}
.kpibar .l{font-size:9.5px;font-weight:800;letter-spacing:.07em;text-transform:uppercase;color:var(--faint)}
.kpibar .n{margin-top:5px;font-size:22px;font-weight:770;line-height:1;letter-spacing:-.01em}
.kpibar .s{margin-top:3px;font-size:10px;color:var(--muted)}
.kpibar .n.warn{color:#b5451f}

/* next best action */
.nba{display:flex;align-items:center;gap:14px;padding:11px 14px;background:#fff;border:1px solid var(--line2);border-left:3px solid var(--accent);border-radius:4px}
.nba .body{min-width:0;flex:1}
.nba .lead{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.nba h2{font-size:15px;font-weight:730;letter-spacing:-.01em}
.nba .meta{margin-top:3px;font-size:11px;color:var(--muted)}
.nba .meta b{color:var(--ink2);font-weight:650}
.nba .rule{margin-top:5px;font-size:11px;color:#5a6570}
.nba .go{display:flex;gap:6px;flex:0 0 auto}
.nba.empty{border-left-color:var(--idle)}

/* content grid */
.cols{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(300px,1fr);gap:12px;align-items:start}
.stack{display:grid;gap:12px;align-content:start}
.card{background:var(--panel);border:1px solid var(--line2);border-radius:4px;overflow:hidden}
.card .hd{display:flex;align-items:center;justify-content:space-between;gap:10px;min-height:32px;padding:6px 12px;border-bottom:1px solid var(--line);background:#fcfdfe}
.card .hd h3{font-size:11px;font-weight:800;letter-spacing:.05em;text-transform:uppercase;color:var(--ink2)}
.card .hd .r{font-size:10px;color:var(--muted);font-weight:700}
.card .empty{padding:16px 12px;color:var(--muted);font-size:11.5px;line-height:1.5}

/* dense table */
table.t{width:100%;border-collapse:collapse}
table.t th{text-align:left;padding:6px 12px;font-size:9px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--faint);border-bottom:1px solid var(--line);white-space:nowrap;background:#fcfdfe}
table.t td{padding:7px 12px;border-bottom:1px solid var(--rule);vertical-align:middle}
table.t tr:last-child td{border-bottom:0}
table.t tbody tr:hover{background:var(--zebra)}
table.t td.act{font-weight:650;color:var(--ink)}
table.t td.dim{color:var(--muted)}
.mrow-sep td{background:#f4f6f8;font-size:9px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);padding:5px 12px}
.st{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:700;white-space:nowrap}
.st::before{content:"";width:7px;height:7px;border-radius:50%;flex:0 0 auto}
.st.done::before{background:var(--done)} .st.done{color:var(--done)}
.st.booked::before{background:var(--booked)} .st.booked{color:var(--booked)}
.st.blocked::before{background:var(--blocked)} .st.blocked{color:var(--blocked)}
.st.waiting::before{background:var(--waiting)} .st.waiting{color:var(--waiting)}
.st.ready::before{background:var(--idle)} .st.ready{color:var(--ink2)}
.rule-txt{font-size:10.5px;color:var(--muted)}

/* reschedule watch */
.dep{padding:9px 12px;border-bottom:1px solid var(--rule)}
.dep:last-child{border-bottom:0}
.dep.risk{background:#fdf4f2;border-left:3px solid var(--blocked)}
.dep .chain{font-size:11.5px;font-weight:700;color:var(--ink)}
.dep .why{margin-top:3px;font-size:10.5px;color:var(--muted);line-height:1.4}
.dep .flag{margin-top:5px;font-size:10px;font-weight:800;color:var(--blocked)}

/* timeline */
.tl .row{display:grid;grid-template-columns:14px 1fr auto;gap:9px;padding:7px 12px;border-bottom:1px solid var(--rule)}
.tl .row:last-child{border-bottom:0}
.tl .dot{width:8px;height:8px;border-radius:50%;margin-top:4px;background:var(--idle)}
.tl .dot.done{background:var(--done)}
.tl .dot.booked{background:var(--booked)}
.tl h4{font-size:11.5px;font-weight:650}
.tl p{margin:2px 0 0;font-size:10px;color:var(--muted)}
.tl .when{font-size:10px;color:var(--faint);font-weight:700;white-space:nowrap}

/* journey roadmap */
.rm-wrap{padding:12px}
.rm-prog{display:flex;align-items:center;gap:10px;margin-bottom:11px}
.rm-prog .track{flex:1;height:6px;border-radius:3px;background:#e6ebef;overflow:hidden}
.rm-prog .track .fill{display:block;height:100%;background:var(--accent);border-radius:3px}
.rm-prog .txt{font-size:10.5px;color:var(--muted);font-weight:700;white-space:nowrap}
.rm-grid{position:relative;display:grid;border:1px solid var(--line);border-radius:4px;overflow:hidden}
.rm-corner{grid-row:1;grid-column:1;background:#fcfdfe;border-right:1px solid var(--line);border-bottom:1px solid var(--line)}
.rm-mth{grid-row:1;text-align:center;padding:4px 2px;font-size:9px;font-weight:800;color:var(--faint);background:#fcfdfe;border-bottom:1px solid var(--line);border-right:1px solid var(--rule);line-height:1.2;white-space:nowrap}
.rm-mth.cur{color:var(--accent);background:#eaf3ef}
.rm-band{grid-column:1 / -1;background:#fff;border-bottom:1px solid var(--rule)}
.rm-band.alt{background:#fbfcfd}
.rm-now{background:rgba(21,101,78,.05);border-left:2px solid var(--accent);pointer-events:none}
.rm-ll{grid-column:1;display:flex;align-items:center;padding:0 9px;font-size:9.5px;font-weight:800;letter-spacing:.02em;text-transform:uppercase;color:var(--ink2);background:#fcfdfe;border-right:1px solid var(--line)}
.rm-cell{padding:5px;display:flex;flex-direction:column;gap:4px;justify-content:center;min-width:0;position:relative;z-index:1}
.pillr{display:flex;align-items:center;gap:5px;height:19px;padding:0 6px;border-radius:3px;font-size:9.5px;font-weight:700;overflow:hidden;border:1px solid transparent}
.pillr .tx{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.pillr::before{content:"";width:6px;height:6px;border-radius:50%;flex:0 0 auto}
.pillr.done{background:#e8f3ec;color:#1c6b43;border-color:#cfe6d8}.pillr.done::before{background:var(--done)}
.pillr.booked{background:#e9f0f8;color:#22588f;border-color:#d3e2f1}.pillr.booked::before{background:var(--booked)}
.pillr.waiting{background:#f8f1e1;color:#875312;border-color:#ecdcbe}.pillr.waiting::before{background:var(--waiting)}
.pillr.blocked{background:#fbe9e7;color:#a02a20;border-color:#f0cfca}.pillr.blocked::before{background:var(--blocked)}
.pillr.ready{background:#f2f4f6;color:#3b4652;border-color:#e0e5ea}.pillr.ready::before{background:var(--idle)}
.rm-legend{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-top:10px}
.rm-legend span{display:inline-flex;align-items:center;gap:5px;font-size:9.5px;color:var(--muted);font-weight:650}
.rm-legend i{width:8px;height:8px;border-radius:2px}
.rm-legend .risknote{margin-left:auto;color:var(--blocked);font-weight:700}

/* toast */
.toast{position:fixed;left:50%;bottom:22px;transform:translateX(-50%);z-index:80;background:#12211c;color:#eaf2ee;padding:9px 15px;border-radius:6px;font-size:12px;font-weight:600;box-shadow:0 12px 30px rgba(10,20,15,.35);max-width:80vw}

/* responsive */
@media (max-width:1180px){
  .kpibar{grid-template-columns:repeat(3,1fr)}
  .cols{grid-template-columns:1fr}
}
@media (max-width:900px){
  .shell{grid-template-columns:1fr}
  .rail{border-right:0;border-bottom:1px solid var(--line2)}
  .kv{grid-template-columns:repeat(2,minmax(0,1fr)) }
}
@media (max-width:640px){
  .memberpick{max-width:none}
  .kpibar{grid-template-columns:repeat(2,1fr)}
  .actions .btn span{display:none}
}


/* ─── Intake Links Panel ──────────────────────────────────────────────────── */

.intake-links-panel {
  padding: 10px;
}

.intake-links-panel .section-heading {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 10px;
  margin-bottom: 8px;
}

.intake-links-panel .section-heading h2 {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.intake-links-list {
  display: grid;
  gap: 6px;
}

.intake-link-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
  padding: 6px 8px;
  border: 1px solid var(--line);
  border-radius: 4px;
  background: var(--panel-bg, #fafafa);
}

.intake-link-main {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px 12px;
}

.intake-link-status {
  display: inline-block;
  padding: 2px 7px;
  border-radius: 3px;
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.02em;
}

.intake-link-status.intake-active {
  background: #dff5e3;
  color: #1a7c32;
}

.intake-link-status.intake-used {
  background: #e3ecfa;
  color: #2b5ba8;
}

.intake-link-status.intake-expired {
  background: #fdf1d5;
  color: #8a6d1f;
}

.intake-link-status.intake-revoked {
  background: #fce8e8;
  color: #963b35;
}

.intake-link-meta {
  font-size: 11px;
  color: var(--muted-dark, #6b7280);
}

.intake-submission-badge {
  display: inline-block;
  padding: 2px 7px;
  border-radius: 3px;
  font-size: 10.5px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.02em;
}

.intake-submission-badge.completed {
  background: #dff5e3;
  color: #1a7c32;
}

.intake-submission-badge.pending {
  background: #fdf1d5;
  color: #8a6d1f;
}

.intake-issue-button {
  white-space: nowrap;
  flex-shrink: 0;
}

.intake-revoke-button {
  flex-shrink: 0;
}

.intake-links-panel .preview-notice {
  margin-top: 8px;
}